🎉 Dates With Mates

Support & Help Center

📱 App Information

Version: 1.10

Platform: iOS 18.0+

Bundle ID: com.klmdev.dateswithmates

Developer: KLM Development

📞 Contact Support

📧

Email Support

Get help via email

Send Email
🐛

Bug Reports

Report issues or bugs

Report Bug
💡

Feature Requests

Suggest new features

Suggest Feature

❓ Frequently Asked Questions

How do I create an event?

To create an event:

  1. Open a chat with friends
  2. Tap the "+" button in the message input
  3. Select "Event" from the options
  4. Fill in event details (title, date, location, etc.)
  5. Tap "Create" to share with your chat

Your friends will receive a notification and can RSVP directly!

How do I find and add friends?

You can find friends in several ways:

  • By Username: Search for @username in the Contacts tab
  • By Phone Number: Enter their phone number to find them
  • Import Contacts: Allow access to your phone contacts to see who's already on the app
  • Start New Chat: Use the "New Chat" button to search for users
How do RSVPs work?

When someone creates an event, you can:

  • Going: Confirm your attendance
  • Maybe: You're interested but not sure yet
  • Not Going: You can't make it

You can also add guest counts and specify what you're bringing to the event!

How do I use polls in chats?

Polls are great for group decisions:

  1. In any chat, tap the "+" button
  2. Select "Poll" from the options
  3. Enter your question and add options
  4. Choose if people can vote for multiple options
  5. Send the poll to your chat

Everyone can vote and see results in real-time!

Can I add events to my calendar?

Yes! When creating an event, you can choose to automatically add it to your device's calendar. The app will ask for calendar permission the first time you use this feature.

Events added to your calendar will include all the details like location, time, and description.

Is my data private and secure?

Absolutely! We take privacy seriously:

  • All data is encrypted using Firebase security
  • Face ID/Touch ID protection for app access
  • You control who can find and message you
  • No ads means no tracking for advertising
  • Your contacts are only used to help you find friends

🔧 Troubleshooting

App Issues

  • App won't open: Try force-closing and reopening the app, or restart your device
  • Messages not sending: Check your internet connection and try again
  • Can't find friends: Make sure they're using the exact username or correct phone number format
  • Notifications not working: Check notification permissions in iOS Settings > Dates With Mates
  • Face ID issues: Re-enable Face ID in app settings or iOS Settings

Account Issues

  • Can't sign in: Try Google Sign-In or check your internet connection
  • Profile not complete: Make sure to fill in all required fields including username and phone number
  • Username taken: Try a different username - they must be unique

Event & Chat Issues

  • Events not showing: Pull down to refresh the Events list
  • Can't create events: Make sure you're in a chat with at least one other person
  • Location not working: Enable location permissions in iOS Settings

📋 System Requirements

  • iOS Version: iOS 18.0 or later
  • Device: iPhone or iPad
  • Storage: At least 100MB free space
  • Internet: Wi-Fi or cellular data connection required
  • Permissions: Camera, Photos, Contacts, Location (optional but recommended)

🔄 App Updates

We regularly update Dates With Mates with new features and improvements. Make sure to keep your app updated through the App Store for the best experience.

Current Version: 1.10

Update on App Store

📖 Privacy Policy & Terms

For detailed information about how we handle your data and our terms of service:

Privacy Policy Terms of Service